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Frequently Asked Questions
Consumer/Small Business Internet Banking (FirstBank Express) and Mobile Banking
What can I do through FirstBank Express?
FirstBank Express, a FREE service to our customers, enables authorized users to view their account balances and account activity. In addition, users may make transfers between their accounts, either on a one time or recurring basis. Bill payment is also available.* Customers are able to obtain statements electronically and view images of paid checks. A variety or alerts may be set up.
How do I start?
Just fill out an application, sign it and return it to any of our locations by mail, fax or as an email attachment. An application may be obtained from any of our branches or printed form our website. Click on “More Info” in the upper right hand corner next to FirstBank Express. Read the disclosure, then scroll to the bottom of the column and print the form First Bank Express: Internet Banking Enrollment Form. We’ll set you up on the FirstBank Express system and in a few days you’ll receive 2 letters---one with your User ID and one with your password. You may then follow all your financial transactions on line.
Are there any NEW features?
Yes, indeed. We are now excited to be offering MOBILE BANKING to our FirstBank Express users. If you use our Internet Banking system AND have a smart phone, you have the capability of banking on the go by using your phone. You may get information by text, through your phone’s browser or with a Droid or IPhone App.
All you need to do is log into FirstBank Express and Click on Manage Mobile Banking Settings in the column on the left side of the page. Just enter your phone number and carrier, read and agree to the disclosure, and you’ll be given an activation number. At that time, your phone will ask for that activation number. Once you enter it, you’ll be taken to a menu page and can go directly to I Tunes Store or the Droid Marketplace. The apps are, of course, free. Just be sure to follow all the instructions to the end.
What if I start by installing the app?
If you install the app first, you’ll be requested to enter the activation code. You’ll have a choice of “I have one” or I need one”. If you’re at this page, you’ve probably seen that choice. Now, just log onto FirstBank Express and click on Manage Mobile Banking Settings in the left column. You’ll need to enroll your phone, read and agree to the disclosure, and just follow the instructions. You’ll be given an activation code which should be entered on the phone. You’re now ready to start “SMART BANKING WITH YOUR SMART PHONE”.
Business Internet Banking
With "Real Time," when is the cut off for current day transactions?
Any transactions after 8:00 pm Central Standard Time are recorded on the next business day.
What are the cut off times for wire transfers?
2:00 pm CST for International and 4:00 pm CST for domestic wire transfers.
Are there restrictions on the Passwords?
They have to be at least six (and no more than ten) alpha-numeric characters.
I forgot my password–what do I do?
Tech Support at 1-800-733-9970, will reset your password.
Can I add and/or remove accounts?
No. You will need to contact First Bank & Trust by either e-mail or by phone to do this.
Do we set up our own bill and/or employee?
Yes. But if you need help you can call First Bank & Trust or Tech Support at 1-800-733-9970.
Is "Future Dating" of payments permitted?
Yes, for up to 364 days.
Can I have more than one account for bill payments?
No. The system only allows one account for bill payments.
A merchant claims they did not receive my online payment. Who do I talk to?
Bill payments are handled directly through our online processor. Help can be obtained at Tech Support at 1-800-733-9970.
I am not getting a secure site indicator on my browser. Does that mean the site is not secure?
The browser you are using usually is not the latest update and is not capable of securing the site. You need to update your browser (this can be done online).
First Evanston Bancorp, Inc.
How does someone buy or sell First Evanston Bancorp, Inc. common stock?
First Evanston Bancorp, Inc. common stock is not presently traded on any exchange. Should you wish to purchase or sell stock please contact Howard I. Kain at 847-733-7400 who may be able to place you in contact with a potential buyer or seller.
Who is First Evanston Bancorp, Inc.'s transfer agent and how can they be contacted?
The Company's transfer agent for its common stock is:
Illinois Stock Transfer Company
209 West Jackson Blvd. Suite 903
Chicago, IL 60606-6905
Telephone: 312-427-2953 or 800-757-5755
Facsimile: 312-427-2879
Please contact our transfer agent to:
- Check share balances
- Change the name, address or ownership information of common stock
- Consolidate accounts
- Report lost or stolen certificates
Are cash dividends paid?
Not at present.
How can I contact Investor Relations at First Evanston Bancorp, Inc?
Howard I. Kain
Managing Director and Chief Operating Officer
First Evanston Bancorp, Inc
820 Church Street
Evanston, IL 60201
Telephone:1-847-733-7400
Facsimile: 1-847-733-7499
How can I obtain a copy of your Annual Report?
To receive our Annual Report contact us to place your request.
Which investment banking firms currently provide research reports on First Evanston Bancorp, Inc?
None at present
Image Statements
What is check imaging?
Thanks to new technology, we will be able to scan the fronts and backs of your original checks into our computer system and permanently store them. The scanned image becomes a permanent digital document, and can be reproduced at any time. It is a vast improvement over the traditional microfilm used to store your records at the bank, and even more secure.
How will my monthly statement change?
You will no longer have to sort your own checks. When monthly statements are prepared, our system will gather all of your new digitized checks for the month, organize them by check number, and neatly print them out on 8.5" x 11" sheets of paper for easy storage. These digital check print-outs will be included with your statement instead of your original paper checks.
Why is First Bank & Trust going to this new system?
We have always been committed to providing the best in customer service ... and keeping up with new technology is a part of that. Image Statements allow us to offer you a better checking service. You will find that we can service your needs faster and more efficiently.
What if I need to prove I paid for something?
No problem. Imaged checks are fully accepted by the IRS and in a court of law. We can even enlarge an imaged item for ease of signature and endorsement verification. In fact, due to quality and clarity, an imaged check is preferred over microfilm copies for proof of payment.
How will this benefit me as a customer?
With Image Statements, you will receive an array of benefits:
- Easier statement reconciliation. Your checks will be provided in numerical order. Beneath each check, clearly printed, will be the date the item was posted, the check number, and the amount of the check. These features make balancing your checkbook faster and easier than ever before.
- A ready-made filing system for you. Think about the advantages of having your statements and cancelled checks all together in one place and readily available for fingertip reference. No more overstuffed drawers, bulky envelopes or overflowing shoeboxes.
- Income tax preparation is easier. Imagine the convenience of having all your checking account records for the year neatly organized in check number order. This will certainly be a helpful feature for you and/or your tax preparer.
- Enhanced bank research capabilities. When you need information or copies of the front or back of any check, it can be made available almost immediately.
- Online access to imaged checks. Instead of just listing your transactions, our internet service will allow you to view your documents online ... so with the click of the mouse you can print out the front or back of any check, verify amounts, and so much more!
What will the bank do with all of the original paper checks?
After scanning your checks for permanent storage, we will keep them for up to 90 days before they are destroyed. All the information you need from your checking account will be permanently and safely stored and readily available when you need it.
Can I still write my checks the way I usually do?
Yes, however for the best quality digital image, please use blue or black ink, and avoid busy backgrounds on your checks. If needed, we would be happy to help you choose a new style of checks from our selection.