Whom to contact: Account Information

To report a missing ATM card: Church Street-847-733-7400; Central Street-847-733-9600; Emerson-847-328-1974; Main Street-847-328-4639;Winnetka-847-784-8888; Skokie-847-329-0400

To report a missing Debit card:

  • during business hours: Please call the numbers listed above
  • otherwise: 800-236-2442

24 hour Voice Response Unit: 1-800-334-9956
Business Express: 800-733-9970
First Bank Express: 877-403-6158

After normal business hours: There is a "general mailbox" at each of our locations or, if you know your party's extension, you may enter the extension at any time and leave a message directly in that mailbox.

If you need to contact a credit bureau to place a fraud alert on your credit report, contact one of the agencies below. The company you contact is required to contact the other two which will place an alert on their version of your report, too. You should receive a confirmation from all 3 companies. If not, you should contact each company directly to place a fraud alert.

To contact the Federal Trade Commission in cases of identity theft:
www.ftc.gov/edu/microsites/idtheft

You may send us an email via this form -- however, please be advised, this is NOT a secure email communication, therefore, please do NOT include account or access details.

Please provide your first and last name.

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