Bank-by-Phone Instructions

Welcome to FB&T's Bank-by-Phone system

After dialing 1-800-334-9956, press the below numbers on your phone to access the following options. Please note that the automated operator will prompt you, so you do not need to memorize these functions.

  1. Deposit account information
    1. Checking account balance and information
      1. Last 10 checks and debits
      2. Last 10 deposits and checks
      3. Verify that a check has paid
      4. Receive a fax of recent activity
      5. Repeat balance information
      6. Interest information
    2. Savings account balance and information
      1. Last 10 withdrawals and debits
      2. Last 10 deposits and credits
      3. Interest information
      4. Receive fax of recent activity
      5. Repeat balance information
    3. CD account balance and information
      1. Repeat CD account information
      2. Receive fax of recent activity
  2. Transfer funds between accounts
    1. Transfer funds between checking and savings accounts
    2. Advance funds from a line of credit
    3. Make a payment to a line of credit or loan account
  3. Loan and line of credit account info
    1. Mortgage loan account information
      1. Payment information
        1. Breakdown of next payment
        2. Mailing address information
      2. Payoff information
        1. Today's payoff
        2. Future payoff
        3. Mailing address information
      3. Interest information
      4. Original loan information
    2. Installment loan information
      1. Payment information
        1. Breakdown of next payment
        2. Mailing address information
      2. Payoff information
        1. Today's payoff
        2. Future payoff
        3. Mailing address information
      3. Interest information
      4. Original loan information
    3. Commercial loan information
      1. Today's payoff
      2. Future payoff
      3. Mailing address information
    4. Interest information
    5. Information about advances on account
  4. Branch information
  5. Change your PIN
    1. Change a deposit account PIN
    2. Change a loan account PIN
  6. Visa debit card activation and other card functions
    1. Activate your Visit debit card
    2. Change you Visa debit card PIN
    3. Report a lost or stolen Visa debit card
      1. Report a lost Visa debit card
      2. Report a stolen Visa debit card
    4. Order a replacement for a damaged Visa debit card
    5. Review Visa debit card security tips
  7. Get online and mobile banking help
    1. Get consumer online or mobile banking help
    2. Get business online or mobile banking help

Learn more about mobile and online banking solutions.