Forgot Online Banking Password


Forgot your Password or User ID?

Consumer Online Banking 

If you are resetting the password for a personal account, login to FirstBank Express with your user ID and reset your password.

Forgot Password

 

Business Online Banking

If you are a business customer and need help with a forgotten password, user ID or company ID, please call 1.888.280.3184

Still need help?

FirstBank Express 24/7 Support Line

1.877.403.6158

Business Express 24/7 Support Line

1.888.280.3184

Frequently Asked Questions

How do I change my User ID?

Once you sign on, go to the customer service tab and you should see "change user id" and go from there.

How do I change my password?

Once you sign on, go to the customer service tab and you should see "change password" and go from there

How do I change my email address?

Right on the accounts overview page on the top you can click on the old email and it will prompt you to change it.

How do I receive paperless statements?

Once you sign on, go to the customer service tab and click on "change statement delivery method" and go from there.

How do I change my Bill Pay's payees?

Once you sign on, go to the "make payments" tab and select the payee which you would like to make changes to whether  it's to "edit" or "delete."

How do I get notifications?

Once you sign on, go to the customer service tab, under "Contact Options" click on "Add an Alert" and then select the type of alert you need.

How do I enroll my mobile device and iPad?

Once you sign on, go to the customer service tab, click on "Manage Mobile Banking Settings" and follow the instructions provided.

How do I download the Mobile Banking app?

Go to our website, from your devices web browser www.firstbt.com and click on the search icon and type "Mobile Banking" click on "Mobile Banking" and select the correct service device and it will walk you through on how to download the app.

How do I download the Mobile Banking app on my iPad?

Same as above.

Why won't my Mobile Banking App let me log in?

First thing to look for is to make sure that your password has been updated. If not, it will not allow you to access your Mobile Banking and or iPad. You MUST change your password using our website. For more information, refer to our Forgot Online Banking Password page.

How can I place a Stop Payment on Bill Pay?

If lost, contact Technical Support to place a stop payment and reissue. There is NO FEE for placing a stop payment on an item on Bill Pay.

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