Forgot Online Banking Password
Consumer Online Banking
If you are resetting the password for a personal account, login to FirstBank Express with your user ID and reset your password.
Business Online Banking
If you are a business customer and need help with a forgotten password, user ID or company ID, please call 1.888.280.3184
Still need help?
FirstBank Express 24/7 Support Line
Business Express 24/7 Support Line
Frequently Asked Questions
- How do I change my User ID?
- How do I change my password?
- How do I change my email address?
- How do I receive paperless statements?
- How do I change my Bill Pay payee's?
- How do I get notifications?
- How do I enroll my mobile device and iPad?
- How do I download the Mobile Banking app?
- How do I download the Mobile Banking app on my iPad?
- Why won't my Mobile Banking app let me log in?
- How can I place a Stop Payment on Bill Pay?
Once you sign on, go to the customer service tab and you should see "change user id" and go from there.
Once you sign on, go to the customer service tab and you should see "change password" and go from there
Right on the accounts overview page on the top you can click on the old email and it will prompt you to change it.
Once you sign on, go to the customer service tab and click on "change statement delivery method" and go from there.
Once you sign on, go to the "make payments" tab and select the payee which you would like to make changes to whether it's to "edit" or "delete."
Once you sign on, go to the customer service tab, under "Contact Options" click on "Add an Alert" and then select the type of alert you need.
Once you sign on, go to the customer service tab, click on "Manage Mobile Banking Settings" and follow the instructions provided.
Go to our website, from your devices web browser www.firstbt.com and click on the search icon and type "Mobile Banking" click on "Mobile Banking" and select the correct service device and it will walk you through on how to download the app.
Same as above.
First thing to look for is to make sure that your password has been updated. If not, it will not allow you to access your Mobile Banking and or iPad. You MUST change your password using our website. For more information, refer to our Forgot Online Banking Password page.
If lost, contact Technical Support to place a stop payment and reissue. There is NO FEE for placing a stop payment on an item on Bill Pay.