Online Banking FAQs
- How do I change my user ID?
- How do I change my password?
- How do I change my email address?
- How do I receive paperless statements?
- How do I change my Bill Pay payees?
- How do I get notifications?
- How do I enroll my mobile device and iPad?
- How do I download the Mobile Banking app?
- Why won't my Mobile Banking app let me log in?
- How can I place a Stop Payment on Bill Pay?
Once you sign in to First Bank Express, go to the Customer Service tab and select "Change user ID" from the Account Maintenance section of the index.
Once you sign on, go to the Customer Service tab and select "Change password" from the Account Maintenance section of the page.
There is an option to change the email address associated with your account at the top of the Account Overview page, accessible from the Account tab.
Navigate to the Customer Service tab and select "Change statement delivery method" and select your preferred delivery method for each statement. There are options for online, paper, or both.
From the Make Payments tab, select the payee which you would like to make changes and edit or delete the listing.
Under, the Customer Service tab, click "Add an alert" in the Contact Options section and then select the type of alert you need.
Under the Customer Service tab, click "Manage mobile banking settings" in the Account Maintenance section and follow the instructions provided.
Go to our website, www.firstbt.com, using your device's web browser, click the search icon, and type "Mobile Banking." Click on "Mobile Banking" and select the correct device. Our website will then walk you through instructions on how to download the app.
First, make sure that your password is up-to-date. If not, it will not allow you to access your Mobile Banking and or iPad. You MUST change your password using our website.
If lost, contact Technical Support to place a stop payment and reissue. There is no fee for placing a stop payment on a Bill Pay item.